Frequently Asked Questions
Do you offer face to face or telehealth appointment?
I offer both. I offer face to face appointments at Medical Specialists on Rathdowne in Carlton North. If you prefer telehealth, you can choose this option when making your booking.
Do you offer Medicare rebates?
Yes, you can speak to your GP about a Chronic Condition Management Plan and this will entitle you to a rebate from Medicare. The current rebate is $61.80. The gap payment is then paid on the day of the appointment.
Will you give me a meal plan?
The short answer is…. no. The reason being, after working as a dietitian for over 15 years, and being a human for over 40, I can see that, although a meal plan may seem like a simple plan to follow, what I generally find is that it is not that useful in the long run. Do you know anyone who’s had a meal plan and stuck to it for years? I personally haven’t. Which is why I don’t provide them. Working with different people has taught me that many have tried this approach and it hasn’t worked. So we try something different. Less rules, more flexibility, and basic principles to follow. That way, good nutrition can be a support in your life, rather than a cause a of stress, guilt or self blame.
Do I need a referral?
No you don’t require a referral from a GP or specialist, you can just book in yourself. In saying that, if you are eligible for a Medicare rebate, a GP referral is required for the Chronic Condition Management Plan.
How many appointments will I need?
It depends. Some people prefer to have a few appointments to get some more intensive support to begin with, and then may move to regular check ins. Others prefer just one appointment with some time in between appointments. It’s your choice, and you do what feels right for you.
What if I need to reschedule my appointment?
That’s no worries at all. I understand life happens sometimes. Feel free to reschedule or cancel your appointment if it’s not within 48 hours of the appointment. Cancellations and reschedules within 48 hours will incur a $70 fee. Non-attendance will attract the full cost of the appointment. These fees reflect the cost of reserving the appointment time and the impact of late cancellations on the practice
What is your privacy policy?
Privacy policy
Nutrition with Electra is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
​What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via our website www.nutritionwithelectra.com.au, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
​Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Nutrition with Electra will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
​Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
​Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at hello@nutritionwithelectra.com.au
Have another question? You can contact us here: